pixels Platform Account Terms

We at pixels operate an online gaming and sportsbook platform offering football betting on Liga 1, Piala AFF, Champions League, and other tournaments; live-dealer tables; slot games; and esports markets. These terms govern how you open and use a pixels account, how we handle deposits and withdrawals, and the rules that apply across all our services. By creating an account on pixels, you agree to these terms and our privacy policy.

Our platform is available only where local law permits online gaming and wagering. You are responsible for verifying that your jurisdiction allows account creation and participation. We do not offer our services in jurisdictions where online gaming is prohibited by law.

This document outlines our account policies, payment procedures, dispute resolution, and your rights and responsibilities as a pixels user. If you have questions about these terms, contact our support team via email in English during standard business hours.

Account opening and verification on pixels

To open a pixels account, you must provide a valid email address, create a secure password, and submit identity information (full name, date of birth, residential address). We require identity verification before you access deposit and withdrawal functions. Verification involves submitting a copy of your national ID, passport, or equivalent government-issued document, and proof of residence (utility bill, bank statement, or government correspondence dated within the last three months).

We review all verification submissions within one to two business days. If your documents are unclear or information does not match, we will request resubmission. Once verified, your account is activated and you may deposit funds. We reserve the right to reject applications or suspend accounts if we detect fraudulent documentation, identity mismatches, or policy violations.

Your pixels account is personal and non-transferable. You may not share your login credentials, permit another person to use your account, or create multiple accounts under different identities. If we detect account sharing or multi-accounting, we reserve the right to suspend all related accounts and forfeit any balances.

Deposits, withdrawals, and payment methods on pixels

We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer through mobile banking, Mandini, local payment, and online payment. Digital wallet deposits (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) typically settle instantly. Bank transfers may require one to two business hours depending on clearing schedules. Deposits are non-refundable once credited to your account; you may not reverse a deposit request.

When you request a withdrawal, our compliance team reviews the request to confirm that the withdrawal matches your original deposit method and payment source. This process prevents unauthorized transfers and protects your account security. Once cleared, payouts route back to your original deposit method. Withdrawals are subject to standard verification windows; processing time varies depending on the payment method and internal queue volume. Payouts are not instant. You will receive notification when your withdrawal clears.

We enforce minimum and maximum deposit and withdrawal limits per transaction. These limits reflect regulatory guidance and risk-management standards. Specific limits are displayed in your account dashboard at deposit and withdrawal time. If you attempt to exceed our limits, the transaction will be declined.

Balance terms and account settlement on pixels

Your pixels balance is held in trust and used exclusively to fund your gaming activity on our platform. Funds cover football betting (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slots, esports, and promotional credits. Your balance is denominated in Indonesian Rupiah (IDR) and displays in your account dashboard in real time. Balance updates occur instantly upon bet settlement, game outcome, or withdrawal approval.

We do not charge account maintenance fees, deposit fees, or inactivity fees. Payment providers may charge fees on digital wallet or bank transfers; these are the provider's responsibility, not pixels'. We are not responsible for fees charged by e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking.

If your account becomes inactive (no login or transaction activity for twelve consecutive months), we may close the account and retain any remaining balance per applicable law. We will attempt to contact you via email before closure. Dormant accounts may be reactivated by contacting our support team with proof of identity.

Game rules and settlement standards

All games on pixels—slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), football markets (Liga 1, Piala AFF, Champions League), and esports (Mobile Legends, Free Fire, PUBG Mobile)—operate on randomized outcomes determined by certified random number generation or published game rules. Outcomes are independent; previous results do not influence future ones.

Football and esports markets settle according to official league and tournament scoresheets. For Liga 1 and Piala Indonesia matches, we recognize the official Indonesia Football Association (PSSI) result. For Piala AFF and Champions League, we recognize the official tournament governing body result. Live-dealer games settle instantly upon dealer action completion. Slot games settle instantly upon spin conclusion. All settlement times are displayed in-game or in your transaction history.

If a dispute arises regarding settlement, contact our support team with your bet reference number, game ID, or transaction date. We investigate using our game logs, broadcast footage, and official league records. If we confirm an error, we provide compensation or bet replay. If we confirm the settlement was correct, we explain the ruling in detail.

We enforce these terms transparently—verification first, clear settlement rules, and dispute resolution backed by game logs and official records.

Prohibited conduct and account suspension

We prohibit the following on pixels: fraudulent account registration (fake identity, stolen documents), multi-accounting (operating multiple accounts under different identities), account sharing or delegation, use of automated software or bots, collusion or market manipulation, bonus abuse (deliberately triggering and forfeiting bonuses to exploit terms), and attempts to circumvent our anti-fraud systems.

If we detect prohibited conduct, we reserve the right to suspend your account immediately, forfeit any balance, and refuse future registration. We will provide written notice of suspension and the reason if requested. In cases involving suspected fraud or money laundering, we may cooperate with law enforcement and regulatory authorities.

We also reserve the right to refuse service to any user for any reason, including if we believe your account poses legal or operational risk. Refusal of service does not entitle you to compensation beyond refund of deposited funds (minus any applied bonuses or promotional credits).

Dispute resolution and customer service on pixels

If you believe there is an error in our settlement, fee calculation, or account handling, contact our support team via email. Provide your account username, the transaction date, reference number, and a clear description of the issue. We respond during standard business hours in English. Our standard response time is one to two business days; complex cases may take longer.

We will investigate using our internal records, game logs, and payment gateway confirmations. If we confirm an error on our side, we provide immediate compensation. If we confirm our settlement was correct, we explain the ruling in detail. If you remain dissatisfied after our internal investigation, you may escalate to our management team for final review. We do not use external arbitration for disputes; all disputes are handled internally by pixels staff.

Our support team cannot override game rules, reverse settled bets, or modify published market odds. Support is limited to account access issues, payment problems, settlement clarifications, and general platform questions.

Jurisdiction and legal notice

Our services are available only in jurisdictions where online gaming is lawfully permitted. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying compliance with their own jurisdiction's regulations. We do not target or advertise to specific cities—Jakarta, Surabaya, Bandung, Medan—as eligible zones; access is framed as available where local law permits.

These terms are governed by applicable law in the jurisdiction in which you reside, subject to the limitation that we do not provide services where such gaming is prohibited. If any portion of these terms is found unenforceable, the remaining portions remain in full effect.

We reserve the right to modify these terms at any time. Material changes will be communicated via email to your account address. Continued use of your pixels account after notification of changes constitutes acceptance of the updated terms.

Your rights and our commitments

We at pixels commit to transparent operations, secure payment processing, fair game settlement, and responsive customer service. Your account balance is held safely and used exclusively for gaming activity on our platform. All games operate on randomized or rule-based mechanics; no outcome is predetermined or influenced by your account status, payment method, or history.

You have the right to request your account data, close your account at any time, and withdraw your remaining balance (subject to our standard verification windows). You also have the right to dispute any transaction or settlement decision and receive a detailed explanation of our ruling.

For more information, contact our support team via email. We respond during standard business hours in English with detailed assistance on all platform matters, account policies, and these terms.