pixels Platform Privacy Notice

This page describes what we collect when you use pixels and how we keep that data protected. We gather information necessary to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, settle your bets on Liga 1, Piala AFF, Champions League, and other markets, and provide customer support. We do not sell your personal data to third parties; we share it only with payment processors and compliance partners where required by law.

Our privacy framework reflects the regulatory environment in which pixels operates. We undertake to keep your account credentials, transaction history, and personal identity information confidential. This policy explains our data collection, storage, processing, and retention practices in plain language.

Our services are available only where local law permits online gaming. Users are responsible for verifying that their use of pixels complies with their jurisdiction's regulations.

Data we collect on pixels

We collect personal information during account registration and use. At signup, we require your email address, a secure password, full name, date of birth, and residential address. This information is mandatory to create your pixels account and comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements.

During account verification, we request government-issued identity documents (national ID, passport, or equivalent) and proof of residence (utility bill, bank statement, or lease agreement). We may also collect phone numbers, employment information, or source-of-funds details depending on our compliance assessment. These submissions are stored securely in our verification system and retained for the duration of your account plus a regulatory retention period thereafter.

Payment information is collected when you deposit or withdraw. We capture the payment method you selected (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the transaction amount, and settlement confirmation. We do not store your full bank account number or wallet credentials; payment processing is handled by third-party payment providers who maintain their own security standards.

How we use your data on pixels

We use personal data to verify your identity, process your deposits and withdrawals, settle your bets and game outcomes, and communicate with you about your account. Your email address is used for account notifications (registration confirmation, password reset, withdrawal confirmation) and customer support responses. We send administrative emails only; we do not send unsolicited promotional messages.

Your activity data helps us operate the platform—detecting fraud, preventing collusion, monitoring for problem gambling patterns, and maintaining fair game mechanics. We analyze betting and gaming behavior to identify suspicious patterns (rapid cycling, money laundering indicators, account takeover attempts). If we detect concerning activity, we may temporarily restrict your account pending investigation or request additional verification documents.

We use aggregated, anonymized data for business analytics—understanding which markets (Liga 1, Piala AFF, Champions League) are most popular, which payment methods (mobile banking, local payment, online payment, e-wallet) users prefer, and which game categories (football, live dealers, slots) drive engagement. This data is statistical and does not identify individual users.

Third parties and data sharing

We share your data with third-party payment processors to facilitate deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers (online payment, e-wallet, mobile banking, local payment). These processors are contractually bound to protect your information and use it only for payment settlement. We also engage identity verification vendors to confirm your government documents; their systems store your documents temporarily and delete them once verification is complete.

We may disclose your data to law enforcement or regulatory authorities if required by legal process (court order, government investigation, or AML/CFT compliance mandate). We comply with requests from Indonesian authorities and authorities in jurisdictions where pixels operates. We do not proactively report individual user data to governments; we respond to formal legal requests only.

We do not sell, rent, or trade your personal data to marketers, data brokers, or third-party advertisers. We do not use your data for purposes unrelated to account management, payment processing, and regulatory compliance.

Data security and encryption

We protect your data using industry-standard encryption (TLS 1.3 for data in transit, AES-256 for data at rest). Our servers are hosted in secure data centers with physical access controls, surveillance, and redundancy. We maintain firewalls, intrusion detection systems, and regular security audits. Employee access to your data is restricted to pixels staff with a business need to see it (account managers, compliance officers, support specialists) and is logged and monitored.

We do not guarantee absolute security; no system is immune to sophisticated cyberattacks. If we detect a data breach—unauthorized access to user information—we notify affected users and relevant authorities within a reasonable timeframe and take corrective action. You are responsible for maintaining the confidentiality of your pixels password. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

Cookies and tracking technologies

We use cookies to maintain your pixels session, remember your preferences, and analyze site traffic. Session cookies expire when you close your browser; persistent cookies may remain for months. We use analytics services (Google Analytics) to track page views, user behaviour, and conversion metrics. These services set their own cookies; you may opt out by using your browser's do-not-track feature or adjusting cookie settings in your browser preferences.

Our website uses pixels (tiny tracking images) to measure email open rates and click-through rates on notifications we send. This helps us understand which messages are effective. You cannot opt out of these without disabling images in your email client, but opting out does not affect your account functionality.

Data retention and account deletion

We retain your account information for the duration of your active pixels account plus seven years after account closure, as required by anti-money-laundering regulations. Your identity documents, transaction records, and betting history are preserved in this period for regulatory audit and dispute resolution. After seven years, we delete or anonymize personal data unless we are required by law to retain it longer.

You may request account closure through your pixels dashboard. Upon closure, we suspend all account functions immediately; you may not login or place new bets. Your balance remains credited until you submit a final withdrawal request. We retain your data as described above for regulatory compliance even after account closure.

Your rights regarding your data

You have the right to access your personal data held by pixels. Submit a request via email to our support team with your account username and email address; we will provide a summary of your information within fifteen business days. You may request correction of inaccurate data (e.g., misspelled name, wrong address); contact support with your correction and supporting documents.

You have the right to data portability—we will export your account data in a machine-readable format (CSV or JSON) upon written request. You may request deletion of non-essential data (phone number, employment details) while retaining your account; however, we must retain identity documents and transaction history for regulatory reasons and cannot delete them while your account is active.

We at pixels are transparent about how your data is collected, used, and protected. Your privacy is fundamental to our service; we do not sell your information and comply with data protection principles in all jurisdictions where we operate.

Contact us about privacy

If you have questions or concerns about our privacy practices, contact our support team via email. Please include your account username and a detailed description of your concern. We respond to privacy inquiries within ten business days. If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority.

This privacy notice applies to pixels.onl and all pixels services. We may update this policy periodically to reflect changes in our practices or legal requirements. Material changes are communicated to active users via email notification. Continued use of pixels after a policy update constitutes acceptance of the revised terms.

Our services are available only in jurisdictions where local law permits online gaming. This privacy notice operates within the regulatory frameworks of those jurisdictions. Users are responsible for verifying compliance with their own region's data protection laws and gaming restrictions.